Latest Updates

As we restore all of our systems and services, this page will be used to provide periodic updates. 

Great news! Our Umbrella customers will now have received our latest Connect email with further information on payslips, payment reconciliation and more! If you have not received this, please email [email protected] and we will call you back or set up a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

Great news! Our Limited Company customers will now have received our Connect email. If you have not received this, please email [email protected] and we will call you back or set up a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

Please be aware any customers expecting payment today may be impacted by the RBS service status detailed on the following link: https://lnkd.in/dh2CGjX2

All of our umbrella customers will now have received a fifth communication explaining how our remediation plan is progressing during this contingency period. If you have not received our fifth communication, please continue to email [email protected] where our umbrella employee support team will assist with your queries and setup outbound telephone or Microsoft Teams meetings to support you. Thank you for your continued support and patience.

All of our Limited Company customers will now have received a fourth direct communication explaining how our remediation plan is progressing during this contingency period. If you have not received our fourth communication, please email [email protected] and we will call you 
back or set up a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

All of our customers and suppliers will now have received a third direct communication explaining how our processes will continue to work through this contingency period. If you have not received our third communication, please email [email protected] and we will call you back or set up a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

All of our customers and suppliers will now have received a second direct communication explaining how our processes will continue to work through this contingency period. If you have not received this follow up communication, please email [email protected] and we will call you back or set up a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

Important update, please read:

All of our customers and suppliers should have received a direct communication explaining how our processes will work through this contingency period. If you have not received this detail please e mail [email protected] and we will call you back or setup a Microsoft Teams meeting to support you. Thank you for your continued support and patience.

Update Status III Please Read
 
Dear customers and suppliers
 
Please find below a status update on the previously communicated cyber-attack to the Brookson Group.
 
We are now in receipt of the remedial measures from our digital forensic partners, and we have a clear plan of action to return the Brookson infrastructure to its normal state.
 
Due to the complexity of this activity, it will likely take most of the weekend and may spill into early next week before we have full connectivity for all externally facing systems.
 
To ensure customer and supplier impact is kept to a minimum we will keep the contingency systems and processes live over the weekend and use e mail as the primary communication method.
 
As the Brookson group contains multiple brands and services we will now communicate directly with each customer cohort
 
·    Personal service customer
·    Umbrella Employee
·    Corporate End Hirer
·    UK Recruitment Agency
 
PSC’s and Umbrella customers will shortly receive a clear set of guidelines via e mail for how we will continue to operate invoice and payroll processes over the weekend and our recruitment and End Hirer partners will receive an update from their account manager to explain ongoing support options.
 
Although we will not be activating our external facing portals over the weekend, we will continue to service our customers albeit we would like to manage expectations for a slightly slower SLA’s than normal due to the contingency processes being in place.

Umbrella employees who are due to receive funds today, will do so and a text message confirmation will be sent.

Please use [email protected] for any urgent correspondence.
  
We thank you for your continued support and understanding and we will provide further updates as progress develops.
 
Andrew Fahey
Group CEO

Progress Status Update II

Dear customers and suppliers
 
Please find below a status update on the previously communicated cyber-attack to the Brookson Group.
 
Our digital forensic partners are now well underway combing through the Brookson Group Infrastructure to ensure a safe removal of the cyber-attack is completed as quickly as possible. The output of this activity is the production of a safe road map detailing the reactivation of our infrastructure, and although this is a very slow and methodical process it is vital to ensure the continued protection of our customer and supplier data. No data has been extracted from the Brookson Group network.
 
As it stands, we do not currently have the detailed timeline and how that translates to operational services, but we will share this as soon as we are in receipt of it.
 
In addition to this email, we are also ensuring these updates are shared across all the Brookson Group social channels to make it as easy as possible to receive updates for our customers and suppliers.
 
Just to confirm from my previous update, the Brookson telephony service is an IP hosted system so the disconnection of the Brookson network to the outside world is why our phone lines are not working, emails are protected from this disruption. Our Connect, WorkforceManager and IR35 portals are also disconnected as a result of our precautionary measures.
 
We are contacting all our recruitment agency partners and have contingency plans in place for payroll services in case the delays are longer than anticipated.
 
We are very touched by the sentiment of our customers and the industry in general in terms of the offerings of support for dealing with this debilitating, malicious attack and we will of course share our defence strategy with any future impacted parties once fully resolved.

Please use [email protected] for any urgent correspondence.
  
We thank you for your support and understanding and we will provide further updates throughout the day.
 
Andrew Fahey
Group CEO

Dear customers and Suppliers
 
As I am sure you aware our industry has experienced several high-profile cyber-attacks over the last few weeks, in many cases disabling businesses for weeks.
  
Last night the same aggressive attack was applied to the Brookson Groupnetwork. Fortunately, our network defences spotted and contained the attack immediately and this allowed us to contain the impact and take the necessary preventative measures to ensure no data was removed. 
 
This type of attack is extremely aggressive so to ensure our customers and supplier data integrity is maintained, we have taken the proactive steps to disable all the Brookson services from accessing external networks.
  
Our technical and security teams have been working through the night and continue to validate our network infrastructure. We have also enlisted the services of a dedicated digital forensic provider to validate our network infrastructure before we re-enable any services.
  
We will look to restore all services as quickly as possible focusing on those with time critical dependencies such as our umbrella payroll as a priority.
  
Our objective is to ensure all customers expecting payment on Friday do receive them.
Hopefully you can appreciate there is a fine balance between pace and security, and we will do everything in our power to ensure minimal disruption is felt to our customer base and provide regular updates.
  
This incident has been reported to the UK National Cyber Security Centre.
  
Whilst our phone system has been impacted and will remain offline until normal service resumes, our e mail communications remain open as usual

Please use [email protected] for any urgent correspondence.
  
We thank you for your support and understanding and we will provide further updates throughout the day.
 

Andrew Fahey
Group CEO